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X-FABRICAM/EXCHANGE Supplier Terms and Conditions

Software Assistance and Servicing

We provide reasonable remote assistance and advice for all software that is installed or utilised in relation to machines purchased from us, which includes assistance and/or advice with difficulties which may be encountered in relation to the functioning of the machine as a result of the software. We provide no support whatsoever for all software used for machines not from us.

Prohibition on Selling of Software

Please note that you shall not be entitled to sell or grant any rights or sub-license in respect of the software. The software is registered in the name of a particular user and we are not authorised to transfer the license from the credential of one person to another or to otherwise re-license or sub-license the software.

No Warranty

No warranty is provided for software products. All software, manuals, tools and applications for our machines can be downloaded from our CNC Utility website https://cncu.co.za/. Please note that software by its very nature is limited by the platform and/or hardware on which the software is run and/or operated. Please note, that not all software will work or be compatible with new operating systems or hardware in relation to your machine, therefore please carefully read the software specifications before installing such software. We make no representation nor warranty regarding the suitability of the software for the intended purposes, and we accordingly shall not be liable or accept any responsibility in the event that the software is not compatible with your machine or environment and no refunds will be provided in respect of any software purchased or otherwise installed.

Notice of AI Produced Content

Please take notice that in order to keep up with the ever growing demands and in an endeavour to try and optimise and expedite our service offering, we make use of artificial intelligence (“AI”) to produce specifications, information and content in relation to our products, which specifications, information and content may be published on our website. AI extracts specifications, information and content in accordance with its programming and learning algorithms, and whilst we do our best to regularly work with our IT service providers to ensure that the AI we employ is sufficiently suited and implemented as accurately as possible, AI is not without imperfections and growing pains, and we therefore have no control over the functioning of the AI we may choose to implement nor the accuracy (perhaps rather inaccuracy) of the sources from which the AI elects to draw information from. We will accept no liability for any harm, loss or damage which may be occasioned by your use and/or reliance upon specifications, information and content published by AI on our website and we urge you to directly contact us to establish and ensure the veracity of any specifications, information and content in relation to our products, which may be published on our website from time to time.